General Manager

Lebanon, Tennessee


NIRVC is seeking a dynamic and results-oriented General Manager to oversee our Nashville, TN location. As the General Manager (GM), you will be responsible for driving revenue growth, developing strategic initiatives, and managing a cross-functional team to achieve success in a new startup market for NIRVC. Your role includes maintaining robust relationships with both internal and external stakeholders to foster engagement and promote the NIRVC brand, along with coaching and developing team members to continually improve performance, anticipate market conditions, and provide an impeccable level of customer service to our valued customers.     
  • Demonstrate executive-level business acumen and exceptional communication skills to effectively lead the location.
  • Take ownership of the Profit and Loss (P&L) statement and provide overall leadership for the site, ensuring alignment with company objectives.
  • Meet service hours, sales deliveries, F&I gross margin, and sales targets while collaborating closely with Sales Leadership to achieve sales goals.
  • Oversee and manage the daily operations of the RV service department, including oversight of the scheduling and management of the service technicians, assigning work orders, and ensuring timely completion of service requests.
  • Develop and implement service policies and procedures to ensure consistent and high-quality service to customers.
  • Oversee parts ordering needs and supplies for the service department and maintain accurate inventory records.
  • Ensure all service technicians are properly trained and equipped to perform their job duties.
  • Monitor service quality to ensure customer satisfaction and respond promptly and professionally to customer inquiries and complaints.
  • Develop and manage the department budget, including forecasting revenue and expenses, and controlling costs.
  • Champion an impeccable customer experience and maintain strong customer relationship management practices.
  • Lead, mentor, and motivate location employees to cultivate a positive organizational culture.
  • Collaborate with cross-functional teams to optimize operational efficiency and customer satisfaction.
  • Maintain proficiency in sales and service-related systems and processes.
  • Develop and implement promotional activities and events to attract new customers.
  • Manage inventory levels and work with the parts and service departments to ensure timely delivery of RVs to customers.
  • Ensure compliance with all legal and ethical sales practices.
  • Uphold workplace safety guidelines and promote a culture of safety awareness.
  • Continuously learn about the business landscape, identifying opportunities for growth and addressing challenges proactively.
  • Perform other duties as assigned or requested.
  • 7-10 years of relevant experience as a #1 of an operation, building and retaining teams, managing operations in excess of $10 million in sales
  • 5+ years of experience managing a P&L with proven ability to analyze KPI’s and drive performance improvement
  • Minimum of 3-5 years of service experience in RV service or a related field (automotive)
  • At least 5 years of supervisory experience
  • Prior experience in RV/Automotive sales or a related field, with a proven track record of achieving sales targets
  • Bachelor’s degree in business administration, management or a field related field is strongly preferred, or equivalent work-related experience
  • Previous leadership experience, building or managing a team in a startup environment is preferred
  • Hands on leader interested and experienced in developing team members
  • Demonstrated success providing an impeccable customer experience and customer relationship management
  • Proven ability to establish credibility and communicate effectively with cross-functional partners
  • Ability to synthesize information to drive decision making and see the big picture while effectively managing details
  • High degree of professional credibility, including responsiveness, business focus, integrity, ethical standards, acumen, and ability to prioritize across competing demands
  • Excellent written and verbal communication and presentation skills, with a demonstrated ability to communicate challenges and opportunities concisely and clearly
  • Must have a valid driver’s license and clean driving record; and be willing and able to drive a Class A Motorhome.
Working Conditions:     
  • The role will require evening and weekend work to accommodate customer needs.
  • Travel may be necessary to attend industry events or meet with manufacturers.
  • The work environment can be fast-paced and demanding, necessitating the ability to perform under pressure effectively.
  • May require extended periods of computer exposure.
  • The majority of working hours will be spent in a temperature-controlled office setting.
  • Light physical activity such as walking and standing required.
  • The job requires clear vision and ability to use computers.
  • May work nights, weekends, and holidays, if the organization operates extended hours.
What We Offer:     
We believe in investing in our employees with a great benefits package and ongoing training to help you reach your career goals:     
  • Medical, Dental, and Vision – Available 1st of the month following start date
  • Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
  • 401K with company match
  • Over 100 hours of PTO in the 1st year
  • 4 paid Holidays and 40 hours of Floating Holiday
  • Industry leading pay
  • Brand new facilities
  • Advancement opportunities
NIRVC is an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including but not limited to a background check, MVR, and drug screen.